Refund policy

 

 

 

We want you to be entirely happy with your purchase. If you do need to return something, here's how it works. This policy covers online orders only — for store purchases, please see the policy displayed in our Whalley boutique and printed on your receipt.


Your Right to Cancel

 

You have 14 days from the date you receive your order to let us know you'd like to return it. Email chat@sarahlayton.co.uk and we'll send you a returns authorisation form. Once you've told us, you have 14 days to get the item back to us.

Requests made outside this window may still be accepted as a gesture of goodwill, at our discretion. Late returns accepted this way are subject to a £7.95 processing fee and are issued as store credit rather than a cash refund.


Condition of Your Return

 

To be accepted, items must be unworn, in saleable condition, and returned with all original packaging and labels attached. Items (except pierced products) are shipped with a 'non-returnable if removed' label. If this label has been removed, or original packaging is missing, we may apply a deduction to reflect the reduced value of the item, or decline the return.


Refunds

 

If you return your whole order within the timeline above, you'll receive a full refund for the goods plus our standard delivery fee (unless your delivery was free). Refunds are processed within 14 days of the items being returned to us.

If you chose an expedited or premium delivery option at checkout, we'll refund the standard delivery fee, not the premium amount paid.

If you keep part of your order, the original outbound shipping fee isn't refunded. If the value of what you keep falls below our £75 free delivery threshold, the standard £7.95 shipping fee will be applied retroactively and deducted from your refund.

If your order included a free gift with purchase, the gift must be returned unworn and in its original packaging, along with your item. If you'd like to keep the gift, or it isn't returned, we'll deduct its value from your refund.


Exchanges

 

To exchange an item for a different size or style, a postage and packaging charge applies, since this creates a new order for us to fulfil. If your replacement item is priced differently, we'll either refund the difference or get in touch to collect the extra amount owed.



Exclusions & Special Product Terms

 

Garmin Smartwatches. These can only be returned if they are unopened and the box seal is unbroken. Returns where the box has been opened, or unsealed, will incur a £25 value reduction fee. Watches that have been switched on, worn, registered to an app, or used for activities cannot be accepted.

Earrings & Pierced Products. We're unable to exchange or refund pierced products, for hygiene reasons.

Bespoke & Custom Items. Special orders, bespoke pieces, custom-sized rings, and personalised or engraved items are non-returnable.

Sale & Clearance Items. Sale items are subject to a strict 14-day return window. (Please note our in-store sale policy differs — see below.)



International Orders

 

International orders may be subject to local customs duties and taxes on arrival. By placing an order, you agree to pay these charges.

If you refuse an international delivery to avoid customs charges, you remain responsible for the original shipping cost, any import fees, and the cost of returning the parcel to us, all of which will be deducted from your refund. If return costs exceed the value of the goods and the parcel is abandoned or destroyed by the courier, no refund will be issued.



Faulty or Damaged Items

 

Every item is carefully inspected and photographed before it leaves our boutique.

If your item arrives damaged in transit, please let us know within 2 days of delivery and keep all original packaging. All items returned as faulty are professionally inspected; general wear and tear or accidental damage isn't covered as a fault. Where an item is genuinely faulty, we'll arrange a repair, replacement, or full refund in line with the Consumer Rights Act 2015.



Sending Your Return

 

You are responsible for the safe return of your item to us, and we can't take responsibility for it until it arrives. We don't provide free return labels or cover return postage costs. We'd recommend using a tracked or insured service, such as Royal Mail Special Delivery or DPD, and keeping proof of postage.



Returns Address:
SLJ
71 King Street
Whalley, Lancashire
BB7 9SW



Please note: This policy applies to online orders only. The returns policy for STORE PURCHASES is clearly displayed in our Whalley boutique and printed on the bottom of your physical receipt.